Service Request

This page will allow you to submit a service work request straight to ColonialWebb at any time for work that will be handled during normal business hours. ColonialWebb normal business hours are Monday through Friday 8:00 AM to 5:00 PM Eastern Time. After your request has been verified, we’ll dispatch a trained technician to handle your problem.

If this is an emergency service request outside of normal business hours please call:

Richmond/Central, VA — (877) 208-3894
NOVA/Metro D.C. — (877) 339-8339
Roanoke/Southwest, VA — (800) 659-5699
Harrisonburg/Northwest Virginia — (866) 442-6175
Norfolk, Virginia — (800) 899-3006
Newport News, Virginia — (800) 632-5809
Charlotte, North Carolina — (704) 426-1069
Greenville, South South Carolina — (864) 322-7480
Retail Customer Contact Center — (877) 367-4842

Fields with an asterisk are required.

Customer Name:*

Facility/Store Name:*

Building/Suite No:

Service Address:*

City / State / Zip:*

Customer Status:

Existing New

Purchase Order/Work Order No.:

Not to Exceed Amount:

Tell us how to get in touch with you:

Name:*
E-mail:*
Phone:*
Fax:*

Site contact information:

Name:*
E-mail:*
Phone:*
Fax:*

Are you the person to contact on the site?

If you are not the site contact, please fill out the Site Contact Information.

Problem Description (select all that apply):

No Heat	Insufficient Heat
No Cooling	Insufficient Cooling
System is noisy	Condensate Water Leak
Whole System Checkup	Plumbing Problem
Electrical Problem	Other (describe below)

Enter special instructions and/or comments regarding the nature of this service request:*

On-Site Response Requirement:

Overtime Approved: Yes No

Your preferred method of contact:

Would you like to attach a file?

Service Request

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